Concerned about an elderly or vulnerable adult in your life? Contact the Adult Safeguarding Unit in South Australia (Copy)

Overview

The Adult Safeguarding Unit operates within the South Australian Office for Ageing Well. It is responsible for responding to reports of abuse or suspected abuse of vulnerable adults, including elder abuse. The Unit was established under the Ageing and Adult Safeguarding Act 1995 (SA) and commenced operation on 1 October 2019.

What Does the Unit Do?

The Unit:
- Receives, assesses, and investigates reports of abuse
- Coordinates responses across agencies when needed
- Refers matters to appropriate support services
- Promotes the rights and wellbeing of vulnerable adults
- Helps prevent abuse through education and advocacy

Who Is a Vulnerable Adult?

A vulnerable adult is someone who, due to age, health, disability, isolation, dependence on others or other disadvantage, is vulnerable to abuse.

What Is Abuse?

Abuse can include physical, sexual, emotional or psychological harm, financial abuse, neglect, over- or under-medication, and any denial of basic rights or misuse of a position of trust or authority.

Decision-Making Capacity

Vulnerable adults are presumed to have decision-making capacity unless proven otherwise. Impaired capacity exists if the person cannot understand, retain, or use relevant information to make or communicate a decision.

Making a Report

Anyone can report suspected abuse—this includes friends, family, professionals, or the person themselves. Reports can be made anonymously.

Call: 1800 372 310 (Monday to Friday, 9am – 4pm)
Email: adultsafeguardingunit@sa.gov.au
Online: Use the form on the Unit's website

Consent and Powers

The Unit generally seeks the adult’s consent before taking action, except in cases of serious risk or where the adult lacks decision-making capacity.

Authorised officers may enter premises, request records, or speak to individuals if necessary. In urgent situations, entry may be made without a warrant.

Safeguarding Plans

When investigating abuse, the Unit may help develop a safeguarding plan in collaboration with the vulnerable adult. Plans might include:
- Goals and risks
- Actions to be taken
- Support from agencies
- Timeframes for review

Complaints and Reviews

Complaints can be made directly to the Unit. Some decisions can be internally reviewed within 30 days. External reviews can be requested through the SA Ombudsman.

Guiding Principles

The Unit works with respect for dignity, autonomy, and self-determination. It prioritises minimal intervention, coordinated support, and community education.

Next Steps

You can contact the Unit directly as explained above, or contact our office if you have a legal matter to see if we can help you.